Delivery and Returns
This page outlines all of ACP Books delivery and returns policies which affect you and issues that you may have questions about. If you have question that is not answered here, then please email us at books@acpuk.com
Index:
- Delivery Information
- Postage Charges
- Overseas Customers
- Customer Support
- Cancellation and Guarantees
- Unwanted Goods
- Complaints
Delivery within the United Kingdom
We aim to dispatch all orders as soon as possible after receipt, this will normally be within 48 hours. If an item is not available we will inform you via email of the delay. Currently most items are sent by Second Class mail, larger items however will be normally sent by Parcelforce. We reserve the right to select a different method carriage at our discretion.
Postage Charges with the United Kingdom
- Value of order £1-10 – postage £2.95
- Value of order £10-19 – Postage £3.95
- Value of order £20-29 – Postage £4.95
- Value of order £30-39 – Postage £5.95
- Value of order £40-49 – Postage £6.95
- Value of order over £50 – Postage £7.95
Overseas Customers (customers outside of the United Kingdom)
All items shown on this website are priced in Pounds Sterling and hence you will be billed in Pounds Sterling. This means that the amount you actually pay will vary depending on the exchange rate to your currency on that day.
Our customer support telephone number is 01604 642200 (standard call rate). Our staff are available from 9am -4pm GMT Monday - Friday.
Cancellation Rights and Guarantee
ACP Books offers a 100% satisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can return your order within seven working days, the seven working day cancellation period begins the day after the day the goods are received, for a refund. All monies excluding the initial postage and packing charges will be refunded within thirty days of your cancellation.
Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are receipt of your goods you the consumer must arrange for the return of the goods at your own costs.
ACP Books believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by emailing books@acpuk.com or by writing to:
Customer Services Department
ACP Books
10 Scirocco Close, Moulton Park Office Village, Northampton NN3 6AP
We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.
'Your statutory rights are not affected by this document'